Mystic Lake Casino Phone Number



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Location and contact. 2400 Mystic Lake Blvd Mystic Lake Casino Hotel, Prior Lake, MN. Email +1 800-262-7799. Improve this listing. 55+ Morning Mysticash. Win up to $1,000 Mysticash ® Every Week! No swipe required to enter—simply play your favorite slot at Mystic Lake or Little Six. You could instantly win up to $1,000 Mysticash!

The SMSC is a federally recognized, sovereign Native American tribal government. As a Community, the SMSC works to preserve Dakota cultural values through philanthropy, partnerships, environmental initiatives, and cultural programming.

As a sovereign nation, our government maintains authority over our membership, lands, and government affairs. The SMSC government is responsible for providing for the well-being of Community Members with infrastructure such as roads, sewers, housing, and more. The SMSC is governed by the General Council and the Business Council.

General Council

The highest governing body of the SMSC is the General Council, which consists of all enrolled members of the tribe aged 18 and older. The General Council meets bi-monthly to discuss important issues, make decisions, and set policies. General Council members are also tasked with electing representatives to the Business Council, Gaming Commission, and Gaming Board of Directors.

Business Council

Every four years, the General Council elects three members to the Business Council: the Chairman, Vice-Chairman, and Secretary/Treasurer. Business Council members are responsible for running the day-to-day operations of the tribe and for implementing the decisions of the General Council. The Business Council is charged with promoting the health, education, and welfare of SMSC Members and their families now and for generations to come. They also make decisions that shape the SMSC's role as a leading employer, Native American nation, and member of the greater community. Every four years the Business Council publishes a report describing the activities of the last four years. View the reports in our Resources section.

Current members of the SMSC Business Council are: Chairman Keith B. Anderson, Vice-Chairman Cole W. Miller, and Secretary/Treasurer Rebecca Crooks-Stratton.

Gaming Enterprise Board of Directors

The SMSC Gaming Enterprise Board of Directors is responsible for setting policy and overseeing daily operations of Mystic Lake Casino Hotel and Little Six Casino. This seven-member board includes six elected directors and one member of the SMSC Business Council.

Current members of the Gaming Enterprise Board of Directors are: Chairwoman Ashley Cornforth, Vice-Chairman Todd Brooks, Secretary Natasha Coursolle, Treasurer Andy Vig, and Directors Rob Totenhagen and Jesse Chase.

Gaming Commission

Five elected SMSC Members make up the Gaming Commission: a commissioner of gaming, an assistant commissioner of gaming, and three general members. They each serve staggered four-year terms. Gaming commissioners ensure that SMSC gaming operations are conducted fairly, honestly, and in compliance with applicable laws. The Gaming Commission licenses the SMSC's gaming facilities, gaming devices, employees, and vendors. It also oversees contracts, records, and internal controls.

Current members of the SMSC Gaming Commission are: Commissioner of Gaming Cherie L. Crooks, Assistant Commissioner of Gaming Eric W. Kaiser, and Commissioners Elyssa N. Blaess, Peter L. Brewer, and Tony Muellenberg.

Taku ota Waṡte (Many Good Things)

The 2016-2019 Four-Year Report details the values, accomplishments, and people of the Shakopee Mdewakanton Sioux Community.

Find Out More

Learn More About the SMSC

Read about our people or visit our frequently asked questions for additional information about the Shakopee Mdewakanton Sioux Community.

Contact the Business Council

To reach Chairman Keith B. Anderson, Vice-Chairman Cole W. Miller, and Secretary/Treasurer Rebecca Crooks-Stratton, contact:

952.445.8900

Larry B
• Jun 22, 2020
I falsely believed that the management at Mystic Lake would have the slots play a little looser to welcome back their customers. Boy Was I WRONG!
I went on Saturday night for the 1st time in many months. The machines were playing TERRIBLE! I was there for only 1 hour and lost all $100 I was willing to gamble.
I have never seen machines give so many zero wins in a row. I played 6 or 7 machines at various points in the casino. I could not find a machine that would play anywhere.
I did not get into even one bonus on any machine. It was constant zeros or a win of less than my bet almost every time.
They have just given me absolutely NO REASON TO COME BACK. I feel like I was robbed. Why would I go back just to given them my money?
In my opinion they are just a bunch of thief's. They will not be seeing me back soon.
Mystic Lake Casino Phone Number
bauermaryjo
• May 31, 2020
My husband and I were walking together near the Drinkz Bar when two employees who were not social distancing came right up on our heels and then whizzed around us and about knocked us over. I called out to them and said you about knocked us over. One employee who was female Hollard back at me and said she did not. I said you did! { My husband I walk together as he is blind. He felt like he was going to fall into the side of me. } She came back to us but the male employee left. She kept arguing with us and said she was going to call security. I asked her to leave us alone but she wanted to continue. My husband said to her knock it off and go away! He said this to her 2x. She said yes and left us alone. I didn't get her name but she was short, slender, had dark hair pulled back in a pony tail and was dressed in a black sports jacket and slacks.
I don't want any compensation but I resent her rudeness toward us. She needs to be disciplined for treating us as guests [ and we have been guests regularly at you Casino for 24 years,} with total disregard. Sincerely Mary Jo Jones Bauer.
Reviewer16152515
• Jan 08, 2020

November 1, Jessica [redacted] Minneapolis, Minnesota RE: Revdex.com Compliant – Hotel Room Cleaning Charges Dear Ms [redacted] ; I have been forwarded the concern you submitted to the Revdex.com (Revdex.com) in regards to the assessment of the $cleaning fee associated with a bridal shower/bachelorette party on Saturday, September 17, in a Mystic Lake Casino Hotel Suite As noted in the Revdex.com document, you feel the $cleaning fee is excessive and a refund is being sought Included with this correspondence are photos documenting the condition of the room when Hotel Housekeeping entered for purposes of cleaning and preparing the room for occupancy by new guests As the photos depict, cake frosting was found ground into the carpet and smeared on furniture, there is confetti and food crumbs strewn all over the floor and furniture, and streamers taped to the walls All of the property’s hotel rooms have recently been fully refurbished for the enjoyment of our guests Additionally, Mystic Lake Casino Hotel takes great pride in the cleanliness of the property To return the room to its previous condition as it was prior to your arrival, and be able to provide the next occupants a room that is clean and inviting, it was necessary to perform a deep clean of the room To accomplish the deep cleaning, additional time and effort were required to return the room to its previous condition, which is reflected through the additional charge of $ As the photos of the room illustrate and also stated in your submission to the Revdex.com, the room was rented for a bridal shower/bachelorette party Utilization of the room in this manner is inconsistent with the purpose of the room, which is for the rest and relaxation of guests enjoying the many entertainment amenities of Mystic Lake Casino Hotel and Little Six Casino For the above stated reasons, the remedy in which you are pursuing in the way of a refund of the $ cleaning fee will not be accommodated Sincerely, Scott [redacted] Vice President Compliance SMSC Gaming Enterprise Photos provided within the attached document

Reviewer14557844

Initial Business Response / [redacted] (1000, 8, 2016/02/15) */ This correspondence was sent via U.SMail to Ms [redacted] 's attention February 15, [redacted] Frankfort, IL Re: Case # [redacted] : [redacted] Dear Ms [redacted] : In my capacity as the Vice President Compliance for the Shakopee Mdewakanton Sioux Community Gaming Enterprise (Mystic Lake Casino Hotel and Little Six Casino), I am in receipt of the complaint you filed with the Revdex.com of Minnesota and North Dakota in regard to your recent hotel stayBased on review of the complaint, I have taken the opportunity to follwith Hotel Operations and obtained additional information in an effort to address your concerns A review shows the issue stemmed from the reservation that was made through a travel agent, and the travel agent's credit card not authorizing the correct amount at check-inHotel personnel attempted to contact the travel agent to resolve the issue, and from my understanding it was very busy at the hotel front desk, so you put your personal card down to get checkto your roomEventually, the travel agent was able to correct the credit card issue, so hotel personnel made the change in the hotel system; however due to providing your personal credit card at cheyou were still seeing a hold on your personal cardAlso from my understanding, when attempting to address the card hold matter, hotel personnel could have addressed the matter more effectively, and for this we apologize It has been shared that the Mystic Lake Hotel Assistant Front Office Manager also extended an apology for the guest service issues you encounteredThe same Assistant Front Office Manager through a conference call with yourself and Bank of America was able to get a release of the hold on your card for the amount pendingAlso, at this time you were informed the room service charge of $was being waivedThrough the same email communication dated January 25, addressing the aforementioned charges you were offered $in Food & Beverage coupons that would be made available the next time your or your colleague are on propertyFrom your provided response to the January 25th communication, it appears that this matter has been addressed to your expectation Thank you for the opportunity to address this matterWe look forward to hosting you on property in the future and being able to provide you with the level of guest service that is expected Sincerely, Scott [redacted] Vice President Compliance SMSC Gaming Enterprise CC: Revdex.com of Minnesota and North Dakota Hotel Operations

Reviewer14370604

? I am rejecting this response because: Upon reviewing the pictures, I take even more objection to the responseOne small spot of frosting on the floor (in addition to crumbs), two pieces of tape, and crumbs on the table/counter does not warrant a deep cleaning feeThe hotel staff are the ones that provided tape for hanging the streamers - I asked for permission (and the tape) before anything was hungI also stated MULTIPLE times before, during, and after booking the room that it was being rented for the purpose of a bridal shower/bachelorette party - no staff EVER advised that the room was only to be booked for 'relaxation'I even asked for suggestions as to which suite I should be booking for a bridal shower/bachelorette partyI was not advised by ANYONE that I would need to bring a vacuum for crumbs, or that nothing should be taped to the walls (again, I got permission for this - and the tape!)From what I can see from the pictures, a tiny amount of frosting was on the floor, but was not ground into the carpetThe $fee was extremely excessive, not to mention the price of the room to begin with, in addition to the horrible customer service I've received sinceI spent over an hour attempting to get a manager on the phone initially to even have the charges explained to me, and have had to make multiple calls since, some with zero response.? Jessica [redacted] ###-###-####

Reviewer14173400

I am rejecting this response because: Upon reviewing the pictures, I take even more objection to the responseOne small spot of frosting on the floor (in addition to crumbs), two pieces of tape, and crumbs on the table/counter does not warrant a deep cleaning feeThe hotel staff are the ones that provided tape for hanging the streamers - I asked for permission (and the tape) before anything was hungI also stated MULTIPLE times before, during, and after booking the room that it was being rented for the purpose of a bridal shower/bachelorette party - no staff EVER advised that the room was only to be booked for 'relaxation'I even asked for suggestions as to which suite I should be booking for a bridal shower/bachelorette partyI was not advised by ANYONE that I would need to bring a vacuum for crumbs, or that nothing should be taped to the walls (again, I got permission for this - and the tape!)From what I can see from the pictures, a tiny amount of frosting was on the floor, but was not ground into the carpetThe $fee was extremely excessive, not to mention the price of the room to begin with, in addition to the horrible customer service I've received sinceI spent over an hour attempting to get a manager on the phone initially to even have the charges explained to me, and have had to make multiple calls since, some with zero responseJessica [redacted] ###-###-####

Reviewer14144349

? November 1, ? ? Jessica [redacted] Minneapolis, Minnesota ? RE:? ? ? ? ? Revdex.com Compliant ?' Hotel Room Cleaning Charges ? Dear Ms [redacted] ; ? I have been forwarded the concern you submitted to the Revdex.com (Revdex.com) in regards to the assessment of the $cleaning fee associated with a bridal shower/bachelorette party on Saturday, September 17, in a Mystic Lake Casino Hotel Suite.? As noted in the Revdex.com document, you feel the $cleaning fee is excessive and a refund is being sought.? ? Included with this correspondence are photos documenting the condition of the room when Hotel Housekeeping entered for purposes of cleaning and preparing the room for occupancy by new guests.? As the photos depict, cake frosting was found ground into the carpet and smeared on furniture, there is confetti and food crumbs strewn all over the floor and furniture, and streamers taped to the walls ? All of the property’s hotel rooms have recently been fully refurbished for the enjoyment of our guests.? Additionally, Mystic Lake Casino Hotel takes great pride in the cleanliness of the property.? To return the room to its previous condition as it was prior to your arrival, and be able to provide the next occupants a room that is clean and inviting, it was necessary to perform a deep clean of the room ? To accomplish the deep cleaning, additional time and effort were required to return the room to its previous condition, which is reflected through the additional charge of $200.00.? As the photos of the room illustrate and also stated in your submission to the Revdex.com, the room was rented for a bridal shower/bachelorette party.? Utilization of the room in this manner is inconsistent with the purpose of the room, which is for the rest and relaxation of guests enjoying the many entertainment amenities of Mystic Lake Casino Hotel and Little Six Casino.? ? For the above stated reasons, the remedy in which you are pursuing in the way of a refund of the $ cleaning fee will not be accommodated ? Sincerely, Scott [redacted] Vice President Compliance SMSC Gaming Enterprise Photos provided within the attached document

Reviewer11419680

Initial Business Response /* (1000, 8, 2016/01/05) */
Re: Case #***: *** ***
Dear Mr***:
In my capacity as the Vice President Compliance for the Shakopee Mdewakanton Sioux Community Gaming Enterprise (Mystic Lake Casino Hotel and Little Six Casino) I am in receipt of the
complaint you filed with the Revdex.com of Minnesota and North Dakota in regard to promotional mailings sent by Mystic Lake Casino HotelBased on review of the complaint, I have taken the opportunity to contact the Marketing Department and obtained additional information in an effort to address your concerns
A review of the process notes that Mystic Lake Casino Hotel has not received any written correspondence requesting the property to remove you or your wife's address from the mailing listsIn the event inquiries occurred by phone, the instructions provided should have directed you to provide such a request in writing
Based on the received correspondence requesting no mail, steps have been taken marking your account, your wife's account and your sons account as 'No Mail' due to all three accounts displaying the same Maple Grove home addressPlease note that it can take up to days to stop seeing mail, as some mail may already be in transit
Please be advised if your wife contacts Club Mystic or approaches her host and requests to start receiving mail again, we must comply with her requestA copy of the correspondence requesting that such mail be discontinued to the noted residence will be kept on file and attempts to update your wife's profile with a current address will be made
Through the aforementioned actions that have been initiated above and advisement of the noted day period, you should not receive further correspondence at the listed addressThank you for taking the time to bring this matter to our attention, we hope that these efforts set forth address the desired resolution
Sincerely,
Scott ***
Vice President Compliance
*A hard copy of this correspondence has been provided to Mr***
Initial Consumer Rebuttal /* (2000, 10, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I disagree with the fact that there has been no contact with Mystic LakeI know I had reached out via phone on once occasion and the second was through on-line chat helpIn the future if I receive any Marking I will be sure to mail a request in writing to stop any future Marketing efforts

Reviewer11160327

Initial Business Response /* (1000, 8, 2016/01/05) */
Re: Case #***: *** ***
Dear Mr***:
In my capacity as the Vice President Compliance for the Shakopee Mdewakanton Sioux Community Gaming Enterprise (Mystic Lake Casino Hotel and Little Six Casino) I am in receipt of the
complaint you filed with the Revdex.com of Minnesota and North Dakota in regard to promotional mailings sent by Mystic Lake Casino Hotel Based on review of the complaint, I have taken the opportunity to contact the Marketing Department and obtained additional information in an effort to address your concerns
A review of the process notes that Mystic Lake Casino Hotel has not received any written correspondence requesting the property to remove you or your wife's address from the mailing listsIn the event inquiries occurred by phone, the instructions provided should have directed you to provide such a request in writing
Based on the received correspondence requesting no mail, steps have been taken marking your account, your wife's account and your sons account as 'No Mail' due to all three accounts displaying the same Maple Grove home address Please note that it can take up to days to stop seeing mail, as some mail may already be in transit
Please be advised if your wife contacts Club Mystic or approaches her host and requests to start receiving mail again, we must comply with her request A copy of the correspondence requesting that such mail be discontinued to the noted residence will be kept on file and attempts to update your wife's profile with a current address will be made
Through the aforementioned actions that have been initiated above and advisement of the noted day period, you should not receive further correspondence at the listed addressThank you for taking the time to bring this matter to our attention, we hope that these efforts set forth address the desired resolution
Sincerely,
Scott ***
Vice President Compliance
*A hard copy of this correspondence has been provided to Mr***
Initial Consumer Rebuttal /* (2000, 10, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I disagree with the fact that there has been no contact with Mystic Lake I know I had reached out via phone on once occasion and the second was through on-line chat help In the future if I receive any Marking I will be sure to mail a request in writing to stop any future Marketing efforts

Reviewer11268152

Initial Business Response /* (1000, 8, 2016/02/15) */
This correspondence was sent via U.SMail to Ms***'s attention
February 15,
*** ***
***
Frankfort, IL
Re: Case #***: *** ***
Dear Ms***:
In my capacity as the Vice
President Compliance for the Shakopee Mdewakanton Sioux Community Gaming Enterprise (Mystic Lake Casino Hotel and Little Six Casino), I am in receipt of the complaint you filed with the Revdex.com of Minnesota and North Dakota in regard to your recent hotel stay Based on review of the complaint, I have taken the opportunity to follwith Hotel Operations and obtained additional information in an effort to address your concerns
A review shows the issue stemmed from the reservation that was made through a travel agent, and the travel agent's credit card not authorizing the correct amount at check-inHotel personnel attempted to contact the travel agent to resolve the issue, and from my understanding it was very busy at the hotel front desk, so you put your personal card down to get checkto your roomEventually, the travel agent was able to correct the credit card issue, so hotel personnel made the change in the hotel system; however due to providing your personal credit card at cheyou were still seeing a hold on your personal cardAlso from my understanding, when attempting to address the card hold matter, hotel personnel could have addressed the matter more effectively, and for this we apologize
It has been shared that the Mystic Lake Hotel Assistant Front Office Manager also extended an apology for the guest service issues you encounteredThe same Assistant Front Office Manager through a conference call with yourself and Bank of America was able to get a release of the hold on your card for the amount pendingAlso, at this time you were informed the room service charge of $was being waivedThrough the same email communication dated January 25, addressing the aforementioned charges you were offered $in Food & Beverage coupons that would be made available the next time your or your colleague are on property From your provided response to the January 25th communication, it appears that this matter has been addressed to your expectation
Thank you for the opportunity to address this matter We look forward to hosting you on property in the future and being able to provide you with the level of guest service that is expected
Sincerely,
Scott ***
Vice President Compliance
SMSC Gaming Enterprise
CC: Revdex.com of Minnesota and North Dakota
Hotel Operations

Reviewer9905998

?
November 1,
?
?
Jessica [redacted]
Minneapolis, Minnesota
?
RE:? ? ? ? ? Revdex.com Compliant ??' Hotel Room Cleaning Charges
?
Dear Ms[redacted];
?
I have been forwarded
the
concern you submitted to the Revdex.com (Revdex.com) in regards to the assessment of the $cleaning fee associated
with a bridal shower/bachelorette party on Saturday, September 17, in a
Mystic Lake Casino Hotel Suite.? As noted
in the Revdex.com document, you feel the $cleaning fee is excessive and a
refund is being sought.?
?
Included with this
correspondence are photos documenting the condition of the room when Hotel
Housekeeping entered for purposes of cleaning and preparing the room for occupancy
by new guests.? As the photos depict,
cake frosting was found ground into the carpet and smeared on furniture, there
is confetti and food crumbs strewn all over the floor and furniture, and
streamers taped to the walls
?
All of the property’s hotel rooms
have recently been fully refurbished for the enjoyment of our guests.? Additionally, Mystic Lake Casino Hotel takes
great pride in the cleanliness of the property.?
To return the room to its previous condition as it was prior to your
arrival, and be able to provide the next occupants a room that is clean and
inviting, it was necessary to perform a deep clean of the room
?
To accomplish the deep cleaning,
additional time and effort were required to return the room to its previous
condition, which is reflected through the additional charge of $200.00.? As the photos of the room illustrate and also
stated in your submission to the Revdex.com, the room was rented for a bridal
shower/bachelorette party.? Utilization
of the room in this manner is inconsistent with the purpose of the room, which
is for the rest and relaxation of guests enjoying the many entertainment
amenities of Mystic Lake Casino Hotel and Little Six Casino.?
?
For the above stated reasons,
the remedy in which you are pursuing in the way of a refund of the $
cleaning fee will not be accommodated
?
Sincerely,
Scott [redacted]
Vice President Compliance
SMSC Gaming Enterprise
Photos provided within the attached document

Reviewer9920725

? I am rejecting this response because:
Upon reviewing the pictures, I take even more objection to the responseOne small spot of frosting on the floor (in addition to crumbs), two pieces of tape, and crumbs on the table/counter does not warrant a deep cleaning feeThe hotel staff are the ones that provided tape for hanging the streamers - I asked for permission (and the tape) before anything was hungI also stated MULTIPLE times before, during, and after booking the room that it was being rented for the purpose of a bridal shower/bachelorette party - no staff EVER advised that the room was only to be booked for 'relaxation'I even asked for suggestions as to which suite I should be booking for a bridal shower/bachelorette partyI was not advised by ANYONE that I would need to bring a vacuum for crumbs, or that nothing should be taped to the walls (again, I got permission for this - and the tape!)From what I can see from the pictures, a tiny amount of frosting was on the floor, but was not ground into the carpetThe $fee was extremely excessive, not to mention the price of the room to begin with, in addition to the horrible customer service I've received sinceI spent over an hour attempting to get a manager on the phone initially to even have the charges explained to me, and have had to make multiple calls since, some with zero response.? Jessica ***###-###-####

Reviewer8277138

November 1, 2016
Jessica [redacted]
[redacted]
Minneapolis, Minnesota 55437
RE: Revdex.com Compliant – Hotel Room Cleaning Charges
Dear Ms. [redacted];
I have been forwarded...
the
concern you submitted to the Revdex.com (Revdex.com) in regards to the assessment of the $200.00 cleaning fee associated
with a bridal shower/bachelorette party on Saturday, September 17, 2016 in a
Mystic Lake Casino Hotel Suite. As noted
in the Revdex.com document, you feel the $200.00 cleaning fee is excessive and a
refund is being sought.
Included with this
correspondence are photos documenting the condition of the room when Hotel
Housekeeping entered for purposes of cleaning and preparing the room for occupancy
by new guests. As the photos depict,
cake frosting was found ground into the carpet and smeared on furniture, there
is confetti and food crumbs strewn all over the floor and furniture, and
streamers taped to the walls.
All of the property’s hotel rooms
have recently been fully refurbished for the enjoyment of our guests. Additionally, Mystic Lake Casino Hotel takes
great pride in the cleanliness of the property.
To return the room to its previous condition as it was prior to your
arrival, and be able to provide the next occupants a room that is clean and
inviting, it was necessary to perform a deep clean of the room.
To accomplish the deep cleaning,
additional time and effort were required to return the room to its previous
condition, which is reflected through the additional charge of $200.00. As the photos of the room illustrate and also
stated in your submission to the Revdex.com, the room was rented for a bridal
shower/bachelorette party. Utilization
of the room in this manner is inconsistent with the purpose of the room, which
is for the rest and relaxation of guests enjoying the many entertainment
amenities of Mystic Lake Casino Hotel and Little Six Casino.
For the above stated reasons,
the remedy in which you are pursuing in the way of a refund of the $200.00
cleaning fee will not be accommodated.
Sincerely,
Scott [redacted]
Vice President Compliance
SMSC Gaming Enterprise
Photos provided within the attached document.

Reviewer6978096

Initial Business Response /* (1000, 8, 2016/02/15) */
This correspondence was sent via U.S. Mail to Ms. [redacted]'s attention.
February 15, 2016
[redacted]
Frankfort, IL 60423
Re: Case #[redacted]
Dear Ms. [redacted]:
In my capacity as the Vice...
President Compliance for the Shakopee Mdewakanton Sioux Community Gaming Enterprise (Mystic Lake Casino Hotel and Little Six Casino), I am in receipt of the complaint you filed with the Revdex.com of Minnesota and North Dakota in regard to your recent hotel stay. Based on review of the complaint, I have taken the opportunity to follow-up with Hotel Operations and obtained additional information in an effort to address your concerns.
A review shows the issue stemmed from the reservation that was made through a travel agent, and the travel agent's credit card not authorizing the correct amount at check-in. Hotel personnel attempted to contact the travel agent to resolve the issue, and from my understanding it was very busy at the hotel front desk, so you put your personal card down to get checked-in to your room. Eventually, the travel agent was able to correct the credit card issue, so hotel personnel made the change in the hotel system; however due to providing your personal credit card at check-in you were still seeing a hold on your personal card. Also from my understanding, when attempting to address the card hold matter, hotel personnel could have addressed the matter more effectively, and for this we apologize.
It has been shared that the Mystic Lake Hotel Assistant Front Office Manager also extended an apology for the guest service issues you encountered. The same Assistant Front Office Manager through a conference call with yourself and Bank of America was able to get a release of the hold on your card for the amount pending. Also, at this time you were informed the room service charge of $22.53 was being waived. Through the same email communication dated January 25, 2016 addressing the aforementioned charges you were offered $60.00 in Food & Beverage coupons that would be made available the next time your or your colleague are on property. From your provided response to the January 25th communication, it appears that this matter has been addressed to your expectation.
Thank you for the opportunity to address this matter. We look forward to hosting you on property in the future and being able to provide you with the level of guest service that is expected.
Sincerely,
Scott [redacted]
Vice President Compliance
SMSC Gaming Enterprise
CC: Revdex.com of Minnesota and North Dakota
Hotel Operations

Mystic Lake Casino Buffet Phone Number

Reviewer5674259

November 1, 2016 [redacted] West New York, New Jersey 07093 RE: Revdex.com Compliant – Restaurant/WiFi Dear Ms. [redacted]; I have been forwarded the concern you submitted to the Revdex.com (Revdex.com) pertaining...
to your recent visit to Mystic Lake Casino Hotel whereas you report getting sick after eating in the Steakhouse and being unable to obtain WiFi in your hotel room on your iPad. Based on the information that was provided in the Revdex.com submission, representatives of Hotel and Food & Beverage were contacted to provide assistance in preparing this response. A review of this matter identifies contact that was made on your part with representatives of Room Service and the Hotel Front Desk. In response to your claim that you became ill after eating in the Steakhouse, which you contributed to the “Lobster Mac and Cheese”, our review of this matter notes this was reported to Room Service. Such guest notifications of potential food related illnesses are taken very seriously by Mystic Lake Casino Hotel. When you called to Room Service and attributed your illness to food consumed on property, you are correct, the offer was made to send Security to your room. The offer to send Security was out of concern for your well-being and to provide any assistance, including contacting medical response personnel if needed. Also, based on your report of becoming ill on the Lobster Mac and Cheese, a review was performed of other orders of that menu item for the day, which identified several other orders of the Lobster Mac and Cheese served that evening, with no complaints or reports of illness being brought to our attention. Addressing your concerns with the Wi-Fi, the Front Desk records make note of your call where you state your cell phone Wi-Fi is working but your iPad was not connecting to the Wi-Fi. Based on your call to the Front Desk, the IT Department was contacted, and it was confirmed the Hotel Wi-Fi was operating. At that time it was brought to your attention the issue may have been with your device rather than the Wi-Fi since you had a connected device. The Front Desk records also note you making mention of becoming ill on the Lobster Mac and Cheese. When this was mentioned, the inquiry was made if you required medical attention or any another assistance, which you declined. It should also be noted that prior to the conclusion of your call, an offer was made by the Assistant Front Desk Manager to Comp one of the room nights as a guest service gesture, which you declined. Mystic Lake Casino Hotel places the utmost importance to food preparation and safety standards in an effort to ensure for the health and well-being of all guests that dine at the various restaurants throughout the property. To maintain this standard, this includes on-going internal food safety inspections, along with the conduct of food health inspections by an outside governmental regulatory entity. Furthermore, the property follows the FDA Food Code Guide for food safety standards. Mystic Lake Casino Hotel regrets the experiences you encountered during your recent visit to the property, as our goal is to always provide exceptional guest service. Sincerely, Scott [redacted] Vice President Compliance SMSC Gaming Enterprise Cc: Revdex.com John [redacted], Director Hotel Operations Kaywan [redacted], Director Food & Beverage

Reviewer6570401

I am rejecting this response because:
Upon reviewing the pictures, I take even more objection to the response. One small spot of frosting on the floor (in addition to crumbs), two pieces of tape, and crumbs on the table/counter does not warrant a deep cleaning fee. The hotel staff are the ones that provided tape for hanging the streamers - I asked for permission (and the tape) before anything was hung. I also stated MULTIPLE times before, during, and after booking the room that it was being rented for the purpose of a bridal shower/bachelorette party - no staff EVER advised that the room was only to be booked for 'relaxation'. I even asked for suggestions as to which suite I should be booking for a bridal shower/bachelorette party. I was not advised by ANYONE that I would need to bring a vacuum for crumbs, or that nothing should be taped to the walls (again, I got permission for this - and the tape!). From what I can see from the pictures, a tiny amount of frosting was on the floor, but was not ground into the carpet. The $200 fee was extremely excessive, not to mention the price of the room to begin with, in addition to the horrible customer service I've received since. I spent over an hour attempting to get a manager on the phone initially to even have the charges explained to me, and have had to make multiple calls since, some with zero response. Jessica [redacted]###-###-####

Mystic Lake Casino Rating

Overall satisfaction rating

Address: 2400 Mystic Lake Blvd, Prior Lake, Minnesota, United States, 55372-9004

Mystic Lake Casino Hotel Phone Number

Phone:

+1 (713) 659-831200
+1 (952) 445-900000
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Mystic Lake Casino Phone Numbers

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cpark.net

Mystic Lake Casino Prior Lake Phone Number

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