© Ian Cooper/North Wales Live Tesco suspended part of its delivery service earlier this year amid the coronavirus pandemic
Tesco will today resume its delivery subscription service across the UK.
- If you can't find a Tesco home delivery slot, you can still order your food through its click & collect service, which has a healthy number of available slots throughout the month.
- The changes, which include a new pricing system, come into force next month.
The Delivery Saver service provides discounted delivery to customers of the supermarket - but was suspended earlier this year in light of the coronavirus pandemic.
The retailer however announced last month that it would restart elements of the service for customers, with some plans set to resume for subscribers from today (July 1).
Tesco has apologised to customers for the lack of delivery slots for the festive period. Shoppers are being urged to shop in store if they can, shop earlier, or use click and collect where available.
The service however will not fully resume until further notice, the supermarket has confirmed.
New Delivery Slots Tesco Clubcard
So what is the Delivery Saver service? And which parts are being resumed? Here's all you need to know.
What is Delivery Saver?© PA Tesco suspended Delivery Saver in April
Delivery Saver is a subscription-based delivery service offered to customers by Tesco.
It's designed to help reduce the cost of home deliveries by offering an upfront discounted fee.
Subscribers pay, for example, £6.99 a month and can have free-delivery on orders any day of the week.
The scheme provides access to daily home delivery and Click+Collect services - with active subscribers able to receive up to one delivery a day if slots are available.
Gallery: 20 ways this pandemic is saving you money (Espresso)
New Delivery Slots Tesco Slots
Tesco has a variety of plans including one option which offers free same-day delivery for £9.99 a month.
Delivery Saver gives customers access to any available delivery slot regardless of the price - as it's covered in their sign-up fee.
Those subscribed with the service also receive a number of other benefits, including early access to Christmas delivery slots.
Why was the service suspended?
Tesco revealed earlier this year there was 'exceptional demand for delivery slots' as a result of the coronavirus pandemic.
As a result, the retailer temporarily paused new sign-ups to the service to help manage the availability of slots across the UK.
Delivery Saver subscription fees were also suspended in April, with subscribers unable to benefit from the service since then.
The retailer explained that by suspending the service it was able to ensure enough slots were available for the most vulnerable customers - many of whom were shielding or unable to visit the supermarket.
When is the service resuming?© Ian Cooper/North Wales Live Teco will resume part of the Delivery Saver service today (July 1, 2020)
The supermarket confirmed recently that it would resume part of the Delivery Saver service this month.
Payments for customers on existing Any day or Midweek plans will restart from today (July 1), who will now be able to enjoy the benefits of their plans.
They will however remain suspended for same-day paid plan customers, as same-day deliveries are currently unavailable.
The retailer has also introduced a priority 4-week slot view, which allows Delivery Savers customers to see the 4th week of slots before everyone else - giving them the best chance of securing a slot in advance.
Tesco however has revealed that it won't be accepting new sign-ups until further notice.
© @Copyright HELLO! Hello! Magazine
As most of us have discovered, bagging a supermarket delivery right now is on a par with winning the lottery – the booking slots are snapped up straight away, meaning many vulnerable customers are struggling to find a solution to getting their food shopping. The government has provided stores with a list of clinically vulnerable people who qualify for priority booking, however, some are still unsure of how to book their delivery slots. We contacted Tesco to find out exactly how these customers can book online shops…
A spokesperson for Tesco told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'© Provided by Hello! tesco-sign
Tesco are prioritising their vulnerable customers
How many vulnerable people have Tesco contacted?
Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
MORE: Waitrose launches e-gift card for self-isolating customers during coronavirus
What if I don't have a Tesco account but am a vulnerable person?
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Is Tesco adding more online delivery slots?
Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still difficult to get an online delivery slot at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so we can start to free up more slots for the more vulnerable.'
Is Tesco recruiting more delivery drivers?
The supermarket is in the process of adding almost 200 new delivery vans and has recruited 2,500 new drivers and more than 5,000 pickers.
MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person
What are Tesco's shopping times for vulnerable customers?
The Tesco website states: 'We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.'