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TERRESTRIAL CONSUMER PROTECTION / SOCIAL RESPONSIBILITY MEASURE
Problem gambling prevention policies
National legislation requires customers to be at least 18 years of age to participate in casino gambling in Luxembourg.
Player protection measures demand that players must be able to self-exclude, or to place a limit on the number of casino visits.
In 2002, Casino 2000 installed a pro-active player protection programme, with regular education of all involved employees. A team of six floor managers is in charge of this programme. All employees are trained every year to recognize signs of problematic gambling and are invited to report those observations to the responsible gaming team.
Casino customers who exhibit signs of problem gambling behaviour are approached by casino staff. A short self-test is offered and general information on gambling addiction may be given. Depending on the outcome, a limitation or a ban may be recommended to the customer.
In 2015, CASINO 2OOO’s player protection program was successfully audited as one of the first European countries according to the ECA’s “Responsible Gaming Certification Framework”.
Legal Gambling Age: 18 Years Old
Poker Live Luxembourg 2019
Poker Live Luxembourg 2020
Smoking Ban: YES